At American Candy Store, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order for any reason, we’re here to help. Please read our returns policy below for detailed information on our return process:
- Eligibility for Returns:
- You may return new, unopened items within 30 days of delivery for a full refund.
- Return Process:
- To initiate a return, please contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order.
- Our team will provide you with a return authorization and instructions on how to proceed.
- Please ensure that the returned item is in its original condition and packaging.
- Shipping Costs:
- Unless the return is due to our error (defective item, wrong item shipped), customers are responsible for the return shipping costs.
- If the return is approved, we will provide you with a return shipping label, and the cost of return shipping will be deducted from your refund.
- Refund Process:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Once approved, a refund will be processed to your original method of payment within 5 business days.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery.
- We may request photos or additional information to assess the issue.
- A replacement or full refund, including return shipping costs, will be provided for damaged or defective items.
- Change to Returns Policy:
- This returns policy may be subject to updates. Please review this page periodically for any changes.
We appreciate your understanding and cooperation in following our returns policy. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.
Thank you for choosing American Candy Store for your shopping needs.