Delivery Policy

At American Candy Store, we strive to provide a seamless and reliable delivery experience for our valued customers. Please review our delivery policy to understand how we handle shipping and delivery of your orders:

  1. Order Processing Time:
  • Orders are typically processed within 2 business days from the date of purchase.
  • Processing times may vary during peak seasons or holidays.
  1. Shipping Methods:
  • We use Australia Post for shipping and offer a range of shipping options, including standard and express delivery.
  • Shipping costs are $12.99 for standard, $19.99 for express and a free standard shipping option for all orders above $100.
  1. Delivery Timeframes:
  • Estimated delivery times vary depending on the shipping method selected and the destination address.
  • Please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times.
  1. Tracking Information:
  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • You can track your order’s progress using the provided tracking number on our website or Australia Post website.
  1. Delivery Addresses:
  • Please ensure that the shipping address provided is accurate and complete to avoid delivery delays or misplacements.
  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  1. Undeliverable Packages:
  • If a package is returned to us as undeliverable due to an incorrect address or other issues, we will contact you to arrange for re-shipment. Additional shipping fees may apply.
  1. Order Tracking and Support:
  • If you have questions about your order’s delivery status or need assistance, please contact our customer support team at info@americancandystore.com.au.
  1. Order Cancellation and Changes:
  • Changes to shipping addresses or order cancellations should be requested as soon as possible before the order is processed and shipped.

 

By placing an order on our website, you agree to the terms outlined in our delivery policy. We appreciate your business and are committed to delivering your purchases in a timely and efficient manner.

This policy may be subject to updates. Please review this page periodically for any changes.

Thank you for choosing American Candy Store for your shopping needs.